I recently considered replacing my old Craftsman chainsaw. I visited West Street Power and Jeff asked me a few questions and then showed me their entire line of chainsaws, describing the pros and cons of each. There was no pressure to buy any particular saw, and in fact, no pressure to buy any saw at all. I left with a lot of information. After exploring various chainsaws on Amazon and the big box stores, I returned to West Power and bought my new saw. While I was settling up I could hear my new saw being test run out back. A few minutes later, Collin came in with my fully assembled and adjusted saw and patiently and thoroughly went over all the features and operation of the saw. I spent the rest of the afternoon cutting stuff up. Good guys, a fair price. I'll shop there again, and recommend them to my friends.